AFSA has developed a vulnerability framework focusing on delivering world-class services to all our users, and providing extra support to those that need it. AFSA welcomes your feedback on the framework prior to its finalisation.
AFSA has been working on improving our information to help build financial capability in the community.
We’ve developed new information for people made bankrupt by a court order to support them through the process.
We have developed a new tool for people considering bankruptcy. This tool will help people understand the consequences of bankruptcy and how it will impact them.
AFSA is committed to continuously improving our services to meet our clients’ changing needs. As part of this, we are reviewing how financial counsellors use our services to help their clients.
In response to feedback we have made improvements to the income contributions calculator.
We have developed new bankruptcy case studies to help people understand the consequences of bankruptcy.
To complement the online insolvency eligibility tool we’ve developed a downloadable printable resource to help people understand their options and where to go for more help.