An update from our first Financial Capability Focus Group in Adelaide.
We are redesigning our AFSA website homepage to deliver a better user experience and make it easier for our clients to find information.
As part of our efforts to make our services simpler and faster, we are looking at ways to improve the process of submitting an Offence Referral or Pre Referral Enquiry (PRE).
We are committed to delivering user-friendly and fast services for all our clients.
A little while ago we asked for your feedback on an early draft of a new Statement of Affairs (SOA) form. We developed this new form to help make our services clearer, simpler and easier to use.
AFSA is committed to making sure the information we provide is clear, concise and easy to understand. This helps our clients make informed decisions when they are using our services.
At AFSA, we design our services to meet the needs of the citizens who use them. As a government agency, we recognise that people often don’t have a choice about whether they use our services.