At AFSA, we design our services to meet the needs of the citizens who use them. As a government agency, we recognise that people often don’t have a choice about whether they use our services.
AFSA has been working hard to create a new online solution for managing debt agreements.
AFSA has been looking at how people interact with the PPSR website so that we can better understand the needs of our users.
AFSAsandpit is a space where we can get feedback on our services and test our new ideas with real people.
AFSA has adopted a human-centred approach to designing and improving our services. We want our services to be clear, simple and easy to use.