We are trialling a new web page navigation design
Based on your feedback, we are trialling a new way of presenting our web content. We are testing this navigation layout in the owed money section of the AFSA website.
AFSAsandpit blogs
Building financial capability in Australia
Recently we hosted our first Financial Capability Focus Group in AFSA’s Adelaide office! We’d like to say a huge thank-you to the passionate and experienced financial counsellors who came along to talk about how we can work together to help build financial capability in Australia.
AFSA website - Improving the client experience
We are redesigning our AFSA website homepage to deliver a better user experience and make is easier for our clients to find information.
Improving the offence referral process for practitioners
As part of our efforts to make our services simpler and faster, we are looking at ways to improve the process of submitting an Offence Referral or Pre Referral Enquiry (PRE).
Creditor/Trustee Forms
We are committed to delivering user-friendly and fast services for all our clients. We want to make sure it’s easy for clients to provide us information and interact with us through their preferred channel.
You spoke, we listened - Statement of Affairs
A little while ago we asked for your feedback on an early draft of a new Statement of Affairs (SOA) form. We developed this new form to help make our services clearer, simpler and easier to use.