AFSA website - Improving the client experience
We are redesigning our AFSA website homepage to deliver a better user experience and make is easier for our clients to find information.
AFSAsandpit blogs
Improving the offence referral process for practitioners
As part of our efforts to make our services simpler and faster, we are looking at ways to improve the process of submitting an Offence Referral or Pre Referral Enquiry (PRE).
Creditor/Trustee Forms
We are committed to delivering user-friendly and fast services for all our clients. We want to make sure it’s easy for clients to provide us information and interact with us through their preferred channel.
You spoke, we listened - Statement of Affairs
A little while ago we asked for your feedback on an early draft of a new Statement of Affairs (SOA) form. We developed this new form to help make our services clearer, simpler and easier to use.
Improving our Registrar’s Practice Statement
AFSA is committed to making sure the information we provide is clear, concise and easy to understand. This helps our clients make informed decisions when they are using our services.
Human-centred design
At AFSA, we design our services to meet the needs of the citizens who use them. As a government agency, we recognise that people often don’t have a choice about whether they use our services.